LTIMindtree Logo
logo_lnt_group_company
  • What we do
  • CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
  • Industries we serve
  • INDUSTRIES
    • Banking
    • Capital Markets
    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
  • About us
  • ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
  • Careers
logo_lnt_group_company
Contact
  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
  • Industries we serve
    INDUSTRIES
    • Banking
    • Capital Markets
    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
  • About us
    ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
  • Careers
Contact
  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Data-Platform Implementation through Azure Databricks

May 01, 2024

  • Client profile
  • Business challenges
  • LTM Solution
  • Business benefits
  • Client profile
  • Business challenges
  • LTM Solution
  • Business benefits

Client profile

Our client, a prominent UK-based insurance company, offers specialist high-risk insurance and reinsurance for various sectors, institutions, and purposes, with unrivaled service.

Business challenges

  • Lack of insight and knowledge for underwriting decision-making, hindering risk assessment and management.
  • Absence of a data-driven culture, resulting in reliance on traditional processes and inhibiting innovation and efficiency.
  • Limited understanding of insured parties and market dynamics, impeding portfolio management and customer engagement.
  • Challenges in profit margin and prolonged time-to-market rollout, highlighting the need for streamlined operations and enhanced decision support systems.

LTM solution

  • LTM built a robust data platform using Azure Databricks. This platform served as a centralized repository for reliable reporting and analytics.
  • The platform provided reliable reporting, analytics, and operational insights using the data lakehouse architecture.
  • Experts in business intelligence, reporting, data science, and machine learning collaborated, allowing the platform to analyze and explore data across various domains thoroughly.

Key advantages of the data platform include:

  • Utilized a consistent data source to drive informed decisions, optimize underwriting portfolios, and leverage loss and exposure data for strategic advantage.
  • Users could ingest and analyze ad hoc or new datasets, uncovering actionable insights and gaining a competitive edge.
  • Established a trusted data source with standardized business definitions, accessible through intuitive interfaces for seamless information consumption.
  • Accessing and leveraging diverse, high-quality data improved underwriting and claims decisions, ultimately increasing operational efficiency and customer satisfaction.

Business benefits

  • Successful platform releases empowered end-users with enhanced pricing intuition, portfolio clarity, and industry perspective.
  • Utilizing a cloud-based, scalable, and performant platform reduced total ownership cost.
  • Adopting a phased agile development approach resulted in quick time-to-market and improved cost efficiency, ensuring alignment with business priorities.
  • Implementing a scalable, high-performance, unified data platform ensured timely access to accurate information, enabling informed decision-making and driving business growth.
slider image
Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

It’s time to Outcreate

Outcreate Your Business

  • Industries
  • iRun
  • iTransform
  • Business AI

Outcreate with LTM

  • Brand
  • Company
  • Careers
  • Locations

Outcreate Together

  • Investors
  • Newsroom
  • Partners
LTIMindtree Logo

It’s time to Outcreate

  • Industries
  • iRun
  • iTransform
  • Business AI
  • Brand
  • Company
  • Careers
  • Locations
  • Investors
  • Newsroom
  • Partners
LTIMindtree Logo
Accessibility Modern Slavery Statement Privacy Statement Responsible Disclosure

Stay connected for latest updates on LTIMindtree