Client

The client, a global hospitality group, operates 31 brands and more than 8000 properties in over 130 markets. After successfully trialing a technology capability for real-time data event streaming, they wanted to scale this next-gen capability across their entire group portfolio.

Challenge

• Scaling real-time data event streaming as a strategically managed service
• Integrating use cases like intelligent check-in, digital room-key acquisition, and real-time guest analytics
• Transitioning from a cost center to a profit center • Ensuring enterprise-wide adoption of capabilities and services

LTM Solution

We constructed a comprehensive JUMPSTART program for co-creation through which we achieved the following:

• Defined a robust technology architecture for multi-tenancy, underpinned by responsible governance 
• Created an adoption acceleration strategy to boost the utilization of the new technology
• Developed a strategic plan for transitioning the current cost center into a profit center 
• Formulated an evangelism and upskilling strategy to enhance team capabilities. 
• Outlined the technology strategy and roadmap, laying out the path for future developments
• Developed an intelligent automation strategy to streamline processes and increase efficiency
• Created high-level architecture and service design patterns to guide the implementation
• Formulated an implementation playbook, ensuring a structured and efficient execution
• Defined a Target Operating Model (TOM) and an adoption strategy to drive the organizational transformation
• Designed an integration strategy to ensure seamless interoperation of the new technology with existing systems
• Established a governance model to oversee the operations and ensure alignment with corporate goals

Business Benefits

• Enterprise-wide standardization through the adoption of strategic capabilities and enabling services, promoted through executive sponsorship 
• Productivity uplifted through rapid implementation with intelligent automation, service playbook, and guide rails
• Service and cost sustainability through chargeback model and long-term data monetization program