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    iRun
    • Application Management Services  
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Cloud-based Modern Data and Visualization Platform for a Europe-Based Industrial Manufacturing Giant

Dec 01, 2023

  • Client
  • Challenges
  • LTM Solution
  • Business Benefits
  • Client
  • Challenges
  • LTM Solution
  • Business Benefits

Client

The client is a leading provider of sustainable and smart urban mobility. They help organize cities by moving people and goods and connecting vertical and horizontal transportation systems. They endeavor to bring innovation, technology, and smart mobility with high ethical standards and respect for the environment.

Challenges

  • Develop a global reporting platform with a single source of truth
  • Automation of end-to-end data integration process
  • Develop Power BI Apps and Dashboards for enhanced Business Intelligence
  • Achieve better business outcomes with effective planning and decision-making
  • Create a unified data model to enable self-service reporting
  • Decommission the SAP BW ecosystem when the new platform is completely functional

LTM Solution

  • Built a 100% offshore delivery model, which included data engineers, business analysts, SAP Data warehouse analysts, and visualization experts. 
  • Architected and designed a solution on Microsoft’s Azure platform to automate data loading from SAP to Azure cloud. 
  • Re-engineered the complete ETL framework to make use of the Azure Data Factory, Azure Synapse Data Warehouse, Azure Databricks, and Power BI. 
  • Built a semantic layer and Power BI Dashboards leveraging Power BI capabilities and features. 
  • Enabled data quality and data reconciliation by building utilities on Databricks and leveraged deployments through Azure DevOps.
  • Developed a unified data model to make it an industry standard.

Business Benefits

This transformation program helped the client modernize their reporting and BI ecosystem and overcome many hurdles in operational efficiency and reporting processes.

  • 20+ BI dashboards live with coverage across 50+ countries
  • 75+ TB of data managed on the Azure+Databricks ecosystem 
  • 15 million transactions handled daily
  • 70% reduction in data loading time and cost savings with ETL optimization. Built-in business intelligence – view the data and reports in real-time
  • User-friendly interface A familiar web-based interface and a common data model supported leveraging global data were integrated with other Microsoft tools
  • Improved customer order handling Faster execution of orders and creation of quotes from the system was enabled 
  • Compliance with local tax regulations Efficiently managed the localized scenario with the localization platform shared by Microsoft
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

It’s time to Outcreate

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