Unlocking 60% Efficiency Gains Using LTM’s Copilot Agent for Banking

Client

The client is a multinational banking and financial services company with extensive retail, corporate, and investment banking operations. With a diverse portfolio and a commitment to innovation, the client serves millions of customers worldwide and manages extensive financial products and services to meet evolving market demands.

Business goals and objectives

Business Goals and Objectives

The financial services industry is accelerating its digital transformation initiatives as customers seek seamless, fast, and secure digital banking experiences. Legacy systems, while dependable, are not equipped to handle these transformations at scale or speed. Additionally, the industry grapples with regulatory compliance challenges, fierce competition, and the need for robust cybersecurity. Organizations must modernize their technology stacks to ensure agility, scalability, and customer-centric innovation.

Challenges

The client’s existing API management process relied heavily on outdated legacy systems, which created inefficiencies and hindered modernization efforts. This legacy infrastructure limited the speed and accuracy of banking API integration, leading to prolonged development cycles and increasing operational costs.

Key challenge areas included:

• Efficiency: Excessive manual effort was required to map API parameters
• Scalability: Difficulty in adapting to the growing volume and complexity of API requirements
• Accuracy: Increased risk of errors due to manual processes impacted the consistency of integrations
• Innovation constraint: Developers were bogged down with routine tasks, limiting time to focus on creative problem-solving

To address these, the client requested:

• Streamlined API mapping processes to cut down on time and effort
• Automation-driven systems to minimize errors and boost integration consistency
• Scalable solutions to support growth
• Improved developer productivity through reduced manual effort

LTM’s solution

To resolve the challenges, LTM introduced its advanced Copilot Agent for banking, designed to transform API mapping processes. The solution automated the mapping of Intellect Digital Platform Experience APIs to middleware APIs, eliminating repetitive manual efforts and expediting the integration process. This was a core component of the client’s broader digital modernization initiative, aimed at replacing legacy systems with an agile and future-ready platform.

Key elements of the approach included:

• Technology Stack : The Copilot Agent for banking used advanced automation technologies to ensure accurate and consistent mapping.
• Process Improvements : The solution reduced developer involvement in routine tasks by automating API parameter mapping, freeing up resources for high-impact work.
• Cross-functional Collaboration : LTM’s team worked closely with the client's development and operations teams to understand specific challenges and ensure tailored solutions.
• Scalability and Adaptability : The Copilot Agent was designed to quickly adapt to changing API specifications, ensuring minimal disruption and ongoing compatibility with the client’s evolving architecture.

Tech Stack: Microsoft 365 Copilot agent (AI-powered assistant)

Business Benefits

• Boosted Productivity : Developers gained more time to focus on innovation and high-value tasks due to reduced manual workloads. Automating API mappings saved approximately 80 person-days when integrating 300+ Intellect APIs with 200+ middleware APIs
• Cost Reduction : The optimized API mapping process significantly reduced operational expenses, allowing for better allocation of resources
• Enhanced Efficiency : Resource utilization improved by 60%, reducing manual interventions during banking API integrations
• Improved Accuracy : The automation eliminated human errors, ensuring consistent and reliable API mapping across modules
• Scalability : Seamless expansion of API integrations enabled growth and accommodated system changes effortlessly

Quote

The automation introduced by Copilot Agent has been a game-changer for our API management processes. It has significantly reduced manual effort and time, enabling our teams to focus on innovation and deliver better results for our customers. 

Sajal Gupta, Vice President, BFSI – Europe, LTM

Reach out to us at bfs.ai@ltimindtree.com to know how our Copilot Agent Tool can aid your digital transformation initiatives, or visit our website to learn more about our suite of digital banking solutions.