From Days to Minutes

Client

The client is a globally renowned American manufacturer of elevators, escalators, and moving walkways. With operations in more than 200 countries, the company moves approximately 2.4 billion people daily and services 2.4 million customer units worldwide.

Market Dynamics

Due to the digital transformation in the elevator industry, operations are being redefined, driving significant changes across the sector. This transformation is being fueled by the rise of smart buildings, connected mobility, and an increasing demand for seamless, data-driven service experiences. As safety standards tighten and cities grow vertically, manufacturers are under pressure to modernize outdated enterprise ecosystems. However, legacy systems, siloed data, and fragmented processes often hinder responsiveness and innovation—directly affecting service quality, operational efficiency, and customer trust.

To remain competitive, companies must embrace intelligent platforms that support real-time diagnostics, predictive maintenance, and automation. This requires reducing technical debt, improving integration, and ensuring scalable operations across geographies. For leading global players, the path forward lies in transforming their core IT infrastructure to enable agility, consistency, and sustained value delivery.

Challenges

• Disconnected systems: Fragmented and siloed enterprise systems made it difficult to align business operations with evolving market expectations, leading to inefficiencies and reduced agility.
• High technical debt: Legacy infrastructure added complexity to integration efforts, increasing maintenance costs and limiting the pace of innovation.
• Limited scalability: The existing IT landscape lacked the flexibility to support consistent service delivery and operational expansion across global markets.
• Manual interventions: A high degree of human dependency in key business processes hampered automation goals and increased the risk of delays and errors.
• Data silos: Inconsistent and unstructured data across systems prevented real-time insights and compromised decision-making across departments.

Solution

LTM partnered with the client to address the challenges and optimize their operational ecosystem through the following solutions:

• Streamlined Integrations

Re-engineered business processes and implemented real-time, automated API integrations across key operations, such as call center and contract management, enhancing responsiveness and agility.

• Data Synchronization

Introduced batch processes to synchronize vast amounts of data between systems, ensuring smooth operations and reliable data flow, even during peak demands.

• Resilient Architecture

Designed a flexible, scalable framework that supports growth and future innovation, making it easier to manage complex global operations.

• Single Source of Truth

Enabled real-time data accuracy by creating golden records, improving decision-making, and bolstering data governance across departments.

• Seamless Data Exchange

Developed reusable APIs to enhance smooth, automated data exchange across diverse systems, reducing manual dependencies and ensuring operational continuity. This, in turn, led to greater operational continuity.

• Decoupled System Architecture

Transitioned from monolithic integrations to real-time API connections, reducing the risk of system failures and increasing the overall flexibility of business processes.

• Wide Integration Footprint

Integrated over 472 Boomi solutions with various legacy, cloud, and on-premises applications such as Oracle JDE, MS Dynamics, Salesforce, ServiceNow, and Data Hub, creating a unified, reliable system that works across global operations. This helped in simplifying management and boosting the client’s ability to operate efficiently worldwide.

Benefits

• Enabled a 75% increase in data volumes across the client’s organization, supporting smooth and efficient expansion into new geographies.

• Delivered US $5 million in savings over three years by eliminating silos, streamlining systems, and optimizing business processes, effectively reducing technical debt.

• Reduced the time for critical integrations from days to just minutes, achieving near real-time performance and accelerating business operations.

• Cut manual data errors by up to 90% with the implementation of Boomi Data Hub, ensuring higher data quality and reliability across the enterprise.

Conclusion

The modernization project using Boomi iPaaS platform has transformed the client’s enterprise ecosystem, driving significant improvements in data integration, operational efficiency, and scalability. By reducing technical debt, breaking down data silos, and automating key processes, the client is now better equipped to meet evolving market demands and support global growth. This transformation has not only resulted in substantial cost savings but has also positioned the client to maintain competitive advantage, ensuring sustained innovation and improved service delivery. With a future-ready IT infrastructure in place, the client is set for continued growth, enhanced agility, and operational excellence across geographies.

“In our global transformative journey with the customer, this initiative was one of many that marked significant progress. We began by modernizing their middleware using Boomi iPaaS for front-office operations—leveraging Boomi Integration and API Management. This evolved into deploying Boomi Data Hub as a centralized enterprise repository, enabling real-time, connected data across systems. The outcome: measurable cost savings, streamlined operations, and a digital core ready to harness the full potential of Agentic AI.”

Shalabh Agarwal (Sr. Boomi Architect)