Amplifying Business Value through SAP Operations for a Major Global Semiconductor Manufacturer

Client

The client is a world leader in semiconductor manufacturing, and offers a wide range of semiconductor solutions, microcontrollers, LED drivers, sensors, and Automotive & Power Management ICs.

What we Solved for

The engagement scale spanned across 14000 users, 4 SAP instances, 10 manufacturing plants, and 15000 tickets per year. The client wanted to

Improve process/ Performance efficiencies.
Enhance user experience with consistent service delivery.
Drive cost reduction.
Standardized Information Technology Service Management (ITSM) processes across all entities.

Our Solution

We did a deep analysis of the client’s landscape leveraging LTM process mining tools and prepared a solution blueprint following 4 levers to deliver amplified outcomes leveraging out the Operate to Transform Model:

Do Less

Elimination of manual, repetitive work

Operation Command Centre.
Business Process Mining Suite.
Diagnostic Resolution and Self-help.

Do Fast

Dramatic decrease in time to market

Guided Resolution.
Automation led incidents resolution.
Intelligent Monitoring.

Do More

Improved productivity & business value

Persona-driven support for productivity improvement.
Key/Superuser enablement.

Do Better

Problem management & forward engineering

Structured process to deliver business KPI improvement.
Proactive problem management.

Key highlights of Our Operating Model

Activity-based Service Delivery model aligned to Information Technology Infrastructure Library (ITIL) best practices.
Factory Model, Activity-based & Agile development, Catalog based Pricing.
Proactive Problem Management and Industrialized Demand Management.
Progressive Transformation to DevOps in process.

Value Delivered

We delivered Amplified Outcomes with the “Operate to Transform” Model

Do Less: 40% Reduction in incidents.
Do More: 97% Customer satisfaction, 87 Process improvement suggestions implemented.
Do Fast: 35% Reduction in Mean time to resolve (MTTR).
Do Better: 48% Cost optimization, 15% Improvement in intercompany shipment.