Advanced Material Movements Tracking Solution for a French Multinational

Client

The client is a French multinational that provides services for the defense, aerospace, security, and transportation markets. They are a worldwide technology giant with 77,000+ employees spread across five continents. Their expertise lies in designing and developing electrical systems using deep tech innovations like AI and quantum technology. 

Business Challenges

• Need for an advanced and effective Return Material Authorization (RMA) process across the supply chain.
• Necessity for process automation to accomplish effective communication to improve the Total Output Time (ToT).
• Need for initiating a Failure Reporting, Analysis, and Corrective Action System (FRACAS).
• Requirement of improved repair visibility at manufacturing and service provider location.

Solution Highlights

• Integrated advanced RMA process across sales, Research and Development (R&D), quality, finance, manufacturing, and suppliers.
• Implemented process automation, leveraging standard out-of-the-box functionality.
• Established collaboration framework across multiple business users, leveraging event-driven workflows.
• Implemented advanced system for return-to-supplier and credit-from-supplier.

Business Benefits

• 10% reduction in warranty cost
• Improved response time in processing warranty claims
• Improved overall turn-around time for RMA notifications