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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Advanced Material Movements Tracking Solution for a French Multinational

Sep 01, 2023

  • Client
  • Business Challenges
  • Solution Highlights
  • Business Benefits
  • Client
  • Business Challenges
  • Solution Highlights
  • Business Benefits

Client

The client is a French multinational that provides services for the defense, aerospace, security, and transportation markets. They are a worldwide technology giant with 77,000+ employees spread across five continents. Their expertise lies in designing and developing electrical systems using deep tech innovations like AI and quantum technology. 

Business Challenges

  • Need for an advanced and effective Return Material Authorization (RMA) process across the supply chain.
  • Necessity for process automation to accomplish effective communication to improve the Total Output Time (ToT).
  • Need for initiating a Failure Reporting, Analysis, and Corrective Action System (FRACAS).
  • Requirement of improved repair visibility at manufacturing and service provider location.

Solution Highlights

  • Integrated advanced RMA process across sales, Research and Development (R&D), quality, finance, manufacturing, and suppliers.
  • Implemented process automation, leveraging standard out-of-the-box functionality.
  • Established collaboration framework across multiple business users, leveraging event-driven workflows.
  • Implemented advanced system for return-to-supplier and credit-from-supplier.

Business Benefits

  • 10% reduction in warranty cost
  • Improved response time in processing warranty claims
  • Improved overall turn-around time for RMA notifications
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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