Using Intelligent Automation to Enhance Customer Experience for a Swedish Automotive Giant

Client 

The client is a major Sweden-based global automotive manufacturer focusing on heavy commercial vehicles, powertrain systems for heavy vehicles, and marine, and general industrial applications. They specialize in producing large lorries, trucks, buses, and advanced diesel engines. 

Challenges

The client’s various business and assembly lines required streamlining and improvement of the following:

• Overall enhanced customer experience
• Improved efficiencies and performance
• Reduced turn-around-time 

LTM Solution

LTM provided the manufacturer with the following solution:

• We proposed and helped to implement a Robotic Process Automation (RPA) workflow solution to automate operations and eliminate human errors fully.
• Automated over 100 processes across various lines of business, and the RPA solution provided daily timely status updates while actively responding to issues and queries.
• Provided root-cause analysis for failures and maintained bot schedules as well.
• Helded scale business operations efficiently through several routine activities handled by the RPA solution.  

Business Benefits 

• More than 100 processes were automated reducing manual effort.
• 35% increase in customer experience levels.
• 30% improvement in operational efficiency.
• 15% reduction in the turn-around-time.