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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
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    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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    • Hi-tech
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

80% time reduction by AI-driven Product Taxonomy

A global leader in the design and manufacturing of engineering products is transforming the e-commerce business for their irrigation unit using intelligent product taxonomy.

Jun 01, 2023

  • Complexity
  • Solution Features
  • Business Benefits
  • Complexity
  • Solution Features
  • Business Benefits

The customer currently has their product details in multiple formats in siloed legacy systems and catalogues. Developing taxonomy from these unstructured data manually requires humungous efforts and leads to a high turnaround time.

LTM developed an AI Engine-driven taxonomy solution leveraging the pre-built foundational capabilities of our Insight NxT platform, including computer vision, Generative AI, etc. Our platform eventually reduced time-to-market and the cost of maintenance for the customer.

Our custom generative AI-based model makes automated decisions and intelligently organizes their E-Commerce products into appropriate categories, tags and attributes, thus helping potential buyers find exact or related products with fewer clicks and enhancing the overall customer experience.

Complexity

  • 13000+ SKUs 
  • 100+ Catalogues per SKU 
  • 30-50+ attributes per product 
  • 8 levels of hierarchical structure 
  • Geo and business-level classification 
  • Multilingual capability 
  • Multi-region deployment

Solution Features

  • Generative AI-based taxonomy creation 
  • Dynamic remodeling 
  • Statistical clustering 
  • Enterprise integration 
  • Omnichannel Hierarchy mapping with supply chain

Business Benefits

  • Data extraction time got reduced from 60 hours to 6 minutes per catalogue 
  • Automated mapping reduced resource utilization by 80% 
  • Better sales conversion and reduced bounce rate
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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