Prognostic Health Management of Service Parts for Leading Automotive Major

Client

The client is a leading Fortune 500 Automotive Major based in US.

Challenges

• Reactive service parts maintenance process resulting in reduced lifetime of vehicle and spare parts.
• Processing of humongous amount of scattered data across CRM, vehicle, service warranty and telematics.
• No means of proactive communication with dealers and customers on expiration of service parts. 

LTM Solution

• Triangulated telematics, vehicle and service warranty data to predict remaining useful life and expiration of service parts. 
• Designed a prognostic solution to determine end of usefulness and predict failures on maintenance parts and fluids. 
• Identified and categorized pending expirations by VIN and service part.
• Share real-time email notifications to dealers and clients on predicted expirations.

Business Benefits

• Automated mailers and notifications to dealers and customers on expiration and repairs.
• Increased maintenance efficiency with proactive alerts.
• Reduction in reactive maintenancerelated labor costs.