Operational Transformation through Continuous Innovations for Power Solutions Company

Client

Our client develops advanced battery technology solutions for all vehicle types and is considered a leader in energy storage, powering one in three vehicles worldwide and serving more than 150 countries globally. Their battery technology delivers sustainable next-generation performance that is reliable, and safe and enriches its end users' everyday lives.

Client ask

• Seamless system carve-out and migration.
• System support post migration.
• Steady support expectations.
• Multilingual/multi-geography support.

LTM Solution

• One Team approach between migration and support to ensure smooth landing.
• SWAT Team of process experts minimizing need for client’s involvement in transition.
• Redefined service delivery model for efficiency and automation.
• Adopted an ‘Operate to Transform’ model that focused on amplifying business outcomes.
• Operations Command Centre for 1 touch resolution and incident prevention.

Business Benefits

• 30% incident reduction through automation initiatives.
• 35% service time reduction with selfservice enablement.
• User satisfaction with AIbased chatbots for faster resolutions.