Fleet Monitoring Implementation Enables 80% Downtime Reduction for Scandinavian Commercial Vehicle Manufacturer

Client

The client is a leading Scandinavian commercial vehicle manufacturer of commercial vehicles - specifically heavy trucks and buses. It also manufactures diesel engines for heavy vehicles, as well as marine and general industrial applications.

Challenges

• Capturing and turning vehicle data into information insights and actions for the service network. 
• Need for better uptime and reduction of Vehicle on Road (VOR). 
• Provide real-time feedback and visibility to the end customer. 

LTM Solution

• Analysis of the fleet’s or group’s performance over a period, along with initiation of an action plan for every critical deviation of vehicle and fleet parameters.
• Stream analytics to detect exceptions and create action-ables.
• Configurable rule engine for addressing regional and vehicle diversity.
• Microservices and serverless architecture for high scalability.

Tools & Technology Used: Azure, .NET, Microsoft SQL Server, Azure IoT hub, PowerBI.

Business Benefits

• 300K connected vehicles monitored across the globe.
• 80% reduction in downtime and 50% reduction in MTTR, leading to improved customer experience.
• 60K+ vehicle actions created and managed due to better insights of vehicle data for business decisions.