Delivered Superior dealer experience using Design-driven process for a South Korean automobile manufacturer

Client

The client is a Canadian Capital (Finance) Division of a South Korean Automobile Manufacturer

Challenges

• A non-dynamic portal involving more than 10+ manual processes
• High reliance on in-person follow-ups and telephonic updates
• Ineffective and hard-copy reporting practices

LTM Solution

• Captured 150+ roadmap features to be segregated for development plan spread over three years 
• Leveraging 70% out-of-the-box Salesforce functionalities and 30% customization for quick turnaround of MVP roll-out 
• Created dynamic dashboards offering real-time performance insights and decision-making powers through insights and data

Business Benefits

• Improved dealer experience through new portal design: Self-Service (Registration), Future-proof screen designs a , and Product Portfolio.