Consolidation of IT Ordering Process to Streamline Procurement of IT Workplace-Related Products and Services

Client

The client is a major Sweden-based leading global automotive manufacturer, focusing on heavy commercial vehicles and powertrain systems for heavy vehicles, marine, and general industrial applications.

Challenges

1. The client employed disparate ordering systems as they were operating out of multiple regions.
2. A significant percentage of these applications had no user-friendly interfaces or online user manual to help customize product configurations according to specific requirements.
3. A manual approval process was followed, resulting in longer lead times and the lack of real-time integration with end suppliers.
4. Manual updates in asset and invoicing systems created huge challenges in real-time tracking of order status and delivery.

LTM Solution

• Created an e-commerce-based single sign-on webshop for end-users to order all IT workplace-related products and services.
• Enabled real-time order tracking and email-based order approval workflow in the web shop. Supplier integration was also built in with automatic price updates and order forwarding.
• Simplified buying decisions with in-built product and service catalog management.
• Created a centralized location to order IT workplace-related products and services. 

Business Benefits

1. Centralized web-based application for procuring IT services and products for more than 25,000 users.
2. Real-time integration with supplier sytems has helped generate the latest price and inventory information.
3. Automated workflow for product selection and approvals improved efficiencies significantly.
4. 50% reduction in overall maintenance cost.