80% Reduction in Manual Effort by Leveraging an AI-Powered Cheque Collection Application (CCA) for a Switzerland-based Elevator Leader.

About the Client 

A leading Switzerland-based manufacturer of elevators and escalators, the organization has built a strong global footprint with operations spanning more than 100 countries. With an extensive network of over 1,000 branch offices, production facilities across eight countries, and six dedicated R&D centers worldwide, the company is recognized for delivering innovative mobility solutions and driving operational excellence across industries.

Business Challenges

With the client’s legacy system, sales executives faced numerous challenges including:

• Sales executives relied on daily Excel and PDF reports to track pending customer balances, requiring significant manual effort to identify and follow up on overdue payments, leading to time-consuming processes and operational inefficiencies.
• Customer follow-ups for outstanding payments were handled manually.
• Executives had to physically visit customer locations to collect cheques.
• Cheque details were entered into the system only after returning to the office.
• Manual entry was tedious, time-consuming, and error-prone.
• Delays in data entry impacted operational efficiency and collection turnaround time.
• Manual processes increased the risk of data entry errors and inaccuracies.

LTM’s Solution –  CCA Application

To simplify and modernize this process, LTM implemented a Cheque Collection Application (CCA) for the client.

• The application provided sales executives with real-time visibility of outstanding balance details directly within the system, eliminating dependency on daily Excel or PDF reports.
• When a sales executive collected a cheque from a customer, they could simply scan or take a photograph of the cheque using the CCA application and upload it directly within the app, instead of returning to the office for manual entry.
• The CCA application integrated with Azure AI services to intelligently process the uploaded cheque image.
• Azure AI automatically read and extracted all relevant cheque details such as bank name, cheque number, IFSC code, amount, and other key fields.
• The extracted details were returned in JSON format to the CCA application.
• The system then auto-populated all cheque-related fields for the sales executive, allowing them to review and proceed further with minimal manual intervention.

Benefits

The CCA application has significantly simplified the cheque collection process. By combining mobility, automation, and AI-powered data extraction, the solution reduced turnaround time, minimized manual effort, and improved data accuracy. Sales executives can focus more on customer engagement rather than administrative tasks, resulting in increased operational efficiency and faster collections. Key benefits include:

• 60% reduction in time required for end-to-end cheque processing.
• 80% reduction in manual intervention and errors across cheque collection and entry processes
• Finance team saved 50% of time required for data validation and posting payment receipt.

Conclusion

The Cheque Collection Application (CCA)  Application successfully transformed a traditional manual and error-prone cheque collection process into a streamlined, digitized, and intelligent workflow. By leveraging Microsoft Dynamics 365 CE, Power Platform components, and Azure AI, the solution enabled sales executives to capture cheque details directly in the field with minimal manual effort. Real-time visibility of outstanding balances, AI-driven data extraction, and mobile-enabled operations together reduced turnaround time, improved data accuracy, and eliminated unnecessary office visits. Overall, the CCA application enhanced operational efficiency, accelerates collections, and allowed the sales teams to focus more on customer engagement rather than administrative tasks, delivering tangible business value to the organization. 

Ready to modernize your cheque collection and field operations with AI-powered automation?

Contact eca.mbacore@ltm.com to know more.