Modernize Ops
AI is a frontier unleashing the next wave of digital disruption and enterprises should prepare to face it. While many enterprises are harnessing technology to achieve business agility and resilience, they need a partner who can guide them to abstract and simplify AI. LTM is committed to drive faster solution building through its customer centric approach.
LTM’s AI Led Automation uses the power of Artificial Intelligence combined with Data (generated by IT landscape), to automatically assess, learn and adapt from the hidden insights & deliver intelligent automation to enhance service levels, and improve the reliability of the IT environment. Our intelligent operations platform leverages AI Led interventions such as Event Correlation, predict to prevent, Cognitive assist, Intelligent Routing, Guided resolution (One Click / Straight Through), Pattern Detection, Analytics etc., which significantly broaden the impact of automation and address enterprise agile IT operation needs. It accelerates business transformation process by bringing in insights-driven approach to decision-making.
Offerings That Help Outcreate
Explore Our Services
Service Offered
- MOSAIC® Discovery, a tool aided by machine learning algorithms enables to transform ‘unknown’ service patterns and trends in identifying problem areas and automation/transformation opportunities.
Key Features
- Data Sanitization
- Clustering
- Pattern detection
- Business Flavored Visualization
- Insights to derive Automation Opportunities
- Impact Map analysis
Benefits
- Helps in discovering Automation opportunities, building an automation roadmap, Transition planning and Capacity planning.
- Ability to Identify problem areas for permanent fix and opportunity to optimize the landscape.
- Provides Configurable dashboards to view Service patterns and trends.
Service Offered
- Mosaic Virtual Assistant is an ML-powered Chat interface to provide guided conversation or event-based contextual help to customer.
Key Features
- User friendly chat interface
- Contextual assistance
- Auto trigger resolution
Benefits
- Reduce Manual efforts in resolving L0/ L1 Issues.
- Immediate contextual assistance
Service Offered
- MOSAIC® AiOPs Monitor of Monitors is a Machine Learning based solution that performs event correlation to surface only the actionable events. It identifies and eliminates duplicate and false alerts as a part of Event Management to Suppress white noise.
Key Features
- Business enabled Health Overview
- Alert Noise Suppression
- Alert Auto Ticketing
- Governance Reporting
- Event Correlation
- Integrated view of Alerts
- Integration with Monitoring Tools/ ITSM
Benefits
- Integrated view of Alerts from various Monitoring systems
- Reduces white noise in IT landscape and surfaces only the actionable events.
- Trained to preempt outages through prediction and Forecasting in the future state
Service Offered
- MOSAIC® AiOPs Guided Resolution is an AI Powered solution that helps faster incident resolution using Expedited Problem Identification, AI based SOP Recommendations and Automation Triggering (Single-click or Straight-through).
Key Features
- Problem Identification
- SoP Recommendation
- Dispatch Suggestion
- Auto Ticket Routing
- RBA/ ITPA Integration
- Ticket Resolution Interface
- Ability to self-learn based on feedback for accurate categorization
Benefits
- Reduces human errors in analysis and enables faster resolution of incidents.
- Provides a 1 click or straight through Automation Solution.
- Faster Problem Identification
- Best SoP Recommendation
- Improvement in MTTR with better efficiency
- Reduce/ Eliminate Manual effort in resolving issues
Service Offered
- MOSAIC® BRAIO is a Service Automation solution that includes Automation of Runbook with proactive & self-healing techniques, Version controlled Workflow Management with rollback, termination and scheduling features along with Reports/ dashboards for traceability of activities and better problem management.
Key Features
- In built-Service Catalog and Workflow Engine
- Reports and Dashboards
- In build workflow repository
- Web-based Workflow Designer along with Script editor
- Self Service Catalog
- Plug in integrations with external tools
Benefits
- Single platform to cater to multiple roles by easily setting the permissions
- Seamless automation of Runbook reduces efforts and errors
- Reports provide live data and traceability of activities
- Multi tenancy enables to cater to customers in SaaS mode
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