Over three centuries, the insurance industry has evolved significantly due to technological advancements, regulation, and customer expectations. Initially reliant on manual transactions and paperwork, the sector saw improved efficiency with mid-20th-century computers. The 1990s internet revolution enabled online policy purchases and claims processing, enhancing accessibility. Recent digital transformations, including AI, machine learning, and big data, have led to personalized products and predictive risk assessments. Ongoing regulatory changes emphasize transparency, consumer protection, and financial stability, continually reshaping insurance processes.

To stay agile, business and IT leaders must be able to define the future of insurance by identifying the right interventions. LTIMindtree offers a framework to envision the future, a playground to rehearse, and detailed information to make a compelling case for process reimagination to build a sustainable future of insurance.