The Client

The client, a historic American multinational energy and utility corporation with over 130 years of history. This industry leader generates, transmits, and distributes electricity, serving nearly two-thirds of Oregon’s commercial and industrial sector. The company is committed to delivering reliable, affordable, and increasingly sustainable energy, with a strong focus on innovation, grid modernization, and clean energy transition.

Market Trends

The energy and utility industry is undergoing a significant transformation driven by technological advancements and the need for operational efficiency. This is especially crucial as companies in this sector face mounting pressures to modernize their operations amidst evolving regulatory requirements, rising energy demands, and increasing competition. The industry is increasingly adopting AI and Gen AI to automate manual tasks, streamline workflows, and unlock new opportunities for growth. These technologies drive greater efficiency and also enable more precise data-driven decision-making, improve customer engagement, and enhance predictive maintenance. As energy markets become more complex and customer expectations evolve, this shift towards greater operational efficiency with Gen AI is essential for companies to remain competitive, reduce operational costs, and optimize resource allocation.

Key Challenges

• Manual sketch design processes led to inconsistent adherence to standards, resulting in frequent rework and quality issues.
• Absence of standardized checklists made it difficult to ensure all regulatory and internal requirements were consistently met across projects.
• Quality assurance teams faced significant challenges in verifying the accuracy and completeness of designs, often relying on time-consuming manual reviews.
• Compliance managers struggled to track, document, and enforce regulatory requirements, increasing the risk of non-compliance and audit findings.
• Design engineers spent excessive time performing repetitive checks and corrections, which reduced overall productivity and delayed project timelines.

LTM’s Solution

To address the client’s challenges in sketch designing and operational efficiency, LTM delivered a comprehensive Gen AI-powered automation solution. Our approach focused on transforming manual, fragmented processes into a streamlined, intelligent workflow, enabling the client to scale operations, reduce costs, and maintain high standards of quality and compliance. The solution automated core sketch design tasks and also integrated seamlessly with existing systems, empowering teams to focus on higher-value activities. This solution ensured consistency, compliance, and significant cost savings while reducing dependency on external contractors.

Key solution highlights included:

• End-to-end automation of the sketch design process, from input collection to final work order generation.
• Seamless integration with multiple internal databases and external systems for real-time data access.
• User-friendly interface allowing both manual and automated input, sketch creation, editing, and version control.
• Automated geolocation mapping and material requirement calculations to ensure accuracy and compliance.
• Standardization of work orders to enforce consistency and regulatory adherence across all projects.
• Scalable architecture designed to support future enhancements and additional automation use cases.

Technical Architecture Diagram

The following diagram details the overall architecture of the solution. It shows various services used for several purposes. First, the user gets authenticated when logging in to the bot. Once the user is successfully verified, the front-end interface (homepage) of the bot appears where the user can see the list of work orders and start the sketch designing for required orders. The bot sends the inputs entered by user and fetched by the system from various integrated sources to large language models (LLMs). The model then takes the required information along with the various details such as geolocation details, material, etc. to create the final sketch design.

Figure 1: Technical architecture diagram of Gen AI-powered automation solution

Tech Stack

Front-end technologies:  

React, JavaScript, TypeScript, Tailwind CSS, CSS, Bluebeam Revu 21 (Cloud and Desktop)

Back-end Code Base Technologies: 

AWS Services–Cloud Base: Lambda, ECR, Glue, Sagemaker, AWS Amplify

Back-end Notification Technologies: 

AWS Notification Services: SQS, SNS

Back-end LLM Technologies: 

AWS AI Services: Bedrock (Model – Claude Sonnet 3.7)

Back-end Security Connectivity Technologies: 

AWS Security Services: Cognito, AI Gateway, System Manager (parameter store)

Database: 

Snowflake, Dynamodb

DevOps: 

Jenkins, AWS CloudFormation

Benefits

Streamlined sketch designing for greater efficiency

Automated the overall sketch designing process by fetching the inputs from various 10+ systems.

Reduced cycle time from one day to one hour

Reduction in design process time significantly accelerated their workflow boosting efficiency and productivity.

Massive savings

Reduction in outsourcing by at least 5% of total designs led to cost recovery of $0.7 million per year.

Scalability

The system enables the expansion of automation for various other tasks, positioning client to effectively address future challenges.

Improved compliance and quality

Improved compliance and quality by automating sketch design with a standard checklist and rules, ensuring better adherence to standards.

Conclusion

By embracing LTM’s Gen AI-powered automation solution, the client has fundamentally transformed its sketch designing operations, achieving significant cost savings, accelerating project timelines, and enhancing compliance and quality standards. This solution reduced manual workloads and outsourcing expenses and it also empowered the team to focus on higher-value tasks, driving innovation and operational excellence. As the energy and utility sector continues to evolve, this successful deployment demonstrates how advanced AI solutions can deliver measurable business value, future-proofing operations and setting a new benchmark for operational efficiency with Gen AI. This success story highlights how Gen AI enables organizations to uncover new opportunities, optimize their operations, and stay ahead in a rapidly changing industry landscape.

Quote

“The successful deployment of our Gen AI-powered sketch design automation solution for our client stands as a testament to LTM’s commitment to innovation and operational excellence. By transforming manual, fragmented processes into a seamless, intelligent workflow, our team has enabled the client to achieve remarkable gains in efficiency, compliance, and cost savings. This case study is a clear reflection of LTM’s ability to partner with clients on their digital transformation journeys and deliver outcomes that matter.” – Associate Vice President, Energy & Utilities, LTM