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Retail
Banking

Reshaping the future of financial services with comprehensive retail banking services

Today, financial interactions are being continuously redefined by technology. Global banks are harnessing innovations, such as mobile banking apps, artificial intelligence (AI), blockchain, and biometric security, to redefine the customer experience. Even customers expect convenience, personalization, and security from their bank, and don’t hesitate to switch banks or unbundle services if any of these are missing.

LTM’s retail banking services and solutions are enabling progressive banks on their quest for the future. We help them deliver real-time access, bespoke financial insights, and unassailable trust at the tap of a screen. Our tailored retail banking solutions drive superlative banking experiences that transcend expectations.

Deep Tech-Domain Expertise

As your Business Creativity partner, we bring human insights and intelligent systems together to Outcreate what's next.

01

Channel Experience Transformation

Experience a ‘unified front-end’ that ensures consistent omnichannel experience and seamless transactions across the website, mobile app, ATM, and branch kiosks.

02

Digital Onboarding & Interactions

Streamline your customer’s entry and ongoing engagement with video KYC, OCR-based document capture/verification, and interactive chatbots, simplifying complex processes and improving user experience.

03

Modernization of Legacy Core Banking Systems

Transition to real-time, API-first, and cloud-native solutions to replace outdated systems, improving efficiency and capacity for innovation.

04

Digital Lending Platforms Transformation

Elevate your lending services with LOS and LMS modernization, end-to-end orchestration, and analytics for identifying at-risk loans while exploring embedded finance for a more integrated offering.

05

Payments Platform Modernization

Transform payments processing platforms by implementing solutions for real-time settlement and reconciliation across various payment types, bolstered by analytics through ISO 20022 for optimal routing and traceability, improved turnaround time and compliance

06

Open Banking Enablement

Build a robust foundation with our framework, sandbox, and comprehensive API library and management tools, facilitating usage monitoring and seamless payment integration.

07

Contact Centre of the Future

Rethink customer service with our platform integration and chatbot deployment, connecting core systems like CRM and issue ticket systems for a more responsive support network.

08

Data to Intelligent Insights

AI powered customer 360° to empower your strategy for better customer engagement, cross-/up-selling, churn prevention, and identity resolution to understand your customer base and better meet their needs.

09

Marketing Operations

Utilize transactional data to conduct hyper-personalized campaigns that match your customers individual preferences and behaviors, enhancing engagement and loyalty.

Videos

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Perspectives on Data-Driven Organizations | With Hoist Finance at Data Cloud 2024

LTM’s Finnovation CoLab – Revolutionizing the Future of Banking

Stories of Outcreation

global banking

Delivering Secure Digital Payment Experiences Across Europe for a Digital Payment Leader

global banking

Modernized a Complex Legacy Platform with 15+ Instances for a Leading American Finserv

Are You Ready?

The most forward-thinking leaders aren't just adopting new tools. They are taking Business Creativity to the next level. To not simply outperform the market, but to Outcreate it.