1,050+
Platform Implementations
LTM has been recognized as a Leader across all three quadrants in the ISG Provider Lens™ Enterprise Service Management Services (ESM) 2026 Study for the U.S., validating its ability to help enterprises Outcreate service management into a foundation for AI-powered business operations.
From strategy and governance to implementation and intelligent operations, LTM enables organizations to build AI-ready foundations, modernize service ecosystems, and accelerate the journey toward autonomous operations.
Recognition Across the Entire Enterprise Service Management Lifecycle
The ISG Provider Lens™ Enterprise Service Management Services 2026 Study recognized LTM as a Leader across all three service portfolios that define the enterprise transformation lifecycle, from advisory and design to implementation and ongoing operations.
Consulting and Advisory Services
Leader
Helping enterprises establish AI-ready service ecosystems through governance-led transformation, Enterprise Service Intelligence, and SIAM-driven operating models.
Implementation and Integration Services
Leader
Enabling connected enterprise service ecosystems through platform engineering, agentic workflows, AI-enabled integration, and intelligent orchestration.
Managed Services for Converged IT and Business Operations
Leader
Driving resilient and autonomous operations through AI-led service management, observability, governance, and intelligent automation.
Why LTM?
AI-First Advisory and Governance
LTM helps organizations establish the governance, operating models, and AI foundations needed to scale transformation with confidence. Leveraging Enterprise Service Intelligence, the AIMS Modernization Suite, Knowledge Fabric, and SIAM expertise, we help enterprises align AI adoption with business objectives while maintaining accountability, compliance, and control.
Intelligent Integration and Modernization
Our implementation and integration services combine platform engineering, ServiceNow-led transformation, knowledge-driven automation, and agentic AI capabilities to modernize enterprise service ecosystems. By embedding intelligence across workflows, applications, and service environments, we help organizations accelerate innovation while reducing complexity.
Autonomous Operations at Scale
Built on the AI-led iRUN operating model, our managed services combine Enterprise Service Intelligence, Cognitive ServiceOps, observability, automation, and governance to move beyond reactive support and enable predictive, resilient, and autonomous operations.
ISG’s Analyst Perspective
Managed Services for Converged IT and Business Operations
"LTM distinguishes itself through its iRUN model, which combines Enterprise Service Intelligence, governance and automation-led operations into a unified managed services framework."
— Aswhin Gaidhani, Lead Analyst and Research Partner, ISG
Enterprise Service Intelligence in Action
900+
Certified Platform Professionals
80+
AI-enabled Use Cases
61
Purpose-built ESM Agents
20+
Active Agentic Workflows
70%
Automation Coverage Across L0/L1 Operations
300+
ITIL-certified Professionals
Outcreating the Future of Enterprise Operations
As enterprises move toward AI-powered operating environments, success depends on connecting governance, automation, data, workflows, and intelligent decision-making within a unified service ecosystem. ISG's recognition reinforces LTM's ability to bridge strategy, implementation, and operations through an integrated Enterprise Service Intelligence approach.
By combining advisory, engineering, and managed services capabilities, LTM empowers organizations to Outcreate their operations from traditional, legacy systems to AI-powered, streamlined operations. LTM helps organizations build AI-ready foundations, modernize service ecosystems, improve operational resilience, and accelerate the transition to intelligent and autonomous operations.
Ready to Outcreate Enterprise Service Management into an AI-Powered Operating Advantage?
Download the ISG Provider Lens™ Enterprise Service Management Services 2026 Report and discover why LTM has been recognized as a Leader across all three quadrants.
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It’s time to Outcreate