CLIENTS
WHY THEY ARE IMPORTANT
Client feedback, or as we call it, the Voice of Customer, is key to process improvements, quality enhancement, service performance and cost optimization
CHANNEL OF COMMUNICATION
- Client Satisfaction Survey (CSAT) through independent third party consultants
- Client Satisfaction Survey (CSS) tool
- Project-related calls and meetings
- Project management reviews
- Relationship meetings and reviews
- Steering committee meetings/Quarterly Business Reviews (QBRs) and briefings client visits
- Responses to RFIs/RFPs sponsored events
- Mailers, newsletters and brochures
- Corporate website
- Social media
FREQUENCY OF ENGAGEMENT
- Annually
- Half yearly
- Ongoing
KEY TOPICS AND CONCERNS
- Client feedback and satisfaction
- Quality of work delivered, business value, resilience, and innovation
- Understanding client, industry and business challenges
- Identifying opportunities to improve our services for cross-selling
- Deciding on investments and capabilities required to fulfill demand
- Understanding client’s data privacy and security requirements
OUTCOMES
- Customer satisfaction rating: 5.85
- Focus on delivering superior customer experiences
EMPLOYEES
WHY THEY ARE IMPORTANT
Our employees are at the center of all our operations; their collaborative skill and expertise are essential for our growth
CHANNEL OF COMMUNICATION
- CEO Connect
- R&R Awards
- Appraisals
- Ultima Works intranet
- Town halls
- Roadshows
- Project or operations reviews
- Video/audio conference
- One-on-one counseling
FREQUENCY OF ENGAGEMENT
- Ongoing
- Quarterly
- Annual
KEY TOPICS AND CONCERNS
- Employee motivation
- Retention
- Career development
- Performance appraisal discussions
- Career management and growth prospect
- Learning opportunities
- Compensation structure
- Flexible working policies
- Improving Diversity and Inclusion
- Grievance redressal system
- Building a rewarding culture and inculcating innovative work practices among employees
OUTCOMES
- INR 227,323 Million employee benefit expense
- INR 821 Million invested in employees’ learning and development
- World-class performance management and career development programs for employees
INVESTORS AND SHAREHOLDERS
WHY THEY ARE IMPORTANT
As providers of capital, they are key to our growth and expansion plans
CHANNEL OF COMMUNICATION
- Investors Page on the website
- Integrated Annual Report
- Stock Exchange notifications
- Annual General Meeting (AGM)
- Press conferences and newsroom releases
- Investor Meetings, conferences and non-deal roadshows
- Quarterly earnings call
- Investor Day
FREQUENCY OF ENGAGEMENT
- Annually
- Quarterly
- Event-based
- Ongoing
KEY TOPICS AND CONCERNS
- Educating the investor community about LTIMindtree’s value creation model and business strategy for the long term
- Apprise and explain investors the IT services industry dynamics and LTIMindtree's performance
- To provide the shareholders with an opportunity to express, participate effectively in General Meetings, and vote on the matters related to the Company along with an additional right of demanding poll
- Create awareness and greater visibility of the Company’s performance and take valuable suggestions
- Helping investors voice their concerns regarding Company policies, reporting, strategy, etc. and addressing them adequately and to their satisfaction
- Understanding shareholder and investor expectations from the Company
OUTCOMES
- INR 17,753 Million dividend paid
- Market capitalization up by 3.8% to INR 1,461,811 Million as on March 31, 2024
GOVERNMENT AND REGULATORY BODIES
WHY THEY ARE IMPORTANT
Key for ensuring compliance, interpretation of regulations and uninterrupted operations
CHANNEL OF COMMUNICATION
- Workshops
- Industry events
- Filing of forms/disclosures by the Company
- Investors Page on the website
FREQUENCY OF ENGAGEMENT
- Annually
- Event-based
- Ongoing
KEY TOPICS AND CONCERNS
- Ethical governance
- Sustainability disclosures
- Ensure 100% compliance to all applicable regulations
OUTCOMES
- Timely tax payment
- High compliances with regulations
- Support government initiatives
SUPPLIERS
WHY THEY ARE IMPORTANT
Our operations are closely linked with the timely availability and services that we source; these, in turn, have a material impact on the efficiency of our service delivery
CHANNEL OF COMMUNICATION
- Emails
- S360 portal
- Vendor meets
FREQUENCY OF ENGAGEMENT
- Ongoing
KEY TOPICS AND CONCERNS
- Stronger partnerships
- Demand sustainability
- Credit worthiness
- Ethical behavior
- Fair business practices
- Governance
OUTCOMES
- The total supplier base increased to 6,700+ suppliers
- Regular supplier engagement to ensure quality and compliance
COMMUNITIES AND NGOS
WHY THEY ARE IMPORTANT
A harmonious relationship with the communities where we operate is key to our social license to operate; our partners in progress
CHANNEL OF COMMUNICATION
- Community meetings
- Newspaper
- Pamphlets
FREQUENCY OF ENGAGEMENT
- Periodic
KEY TOPICS AND CONCERNS
- Needs of the community
- To listen to the feedback from the community on the impact of the projects executed in the recent past
OUTCOMES
- Invested INR 807 Million as CSR funds towards ongoing livelihood programs
- Supported 598,698 livelihoods of the under-served communities through our CSR programs and partnerships, for the year ended March 31, 2024*.
*The total no. of CSR beneficiaries as at March 31, 2024 (cumulative) w.r.t baseline year FY19 is 1,598,698
ACADEMIC INSTITUTIONS
WHY THEY ARE IMPORTANT
Industry-academia partnerships help drive innovation, technology commercialization, skill development and knowledge exchange that strengthen our competitive advantage
CHANNEL OF COMMUNICATION
- Community Meetings
- Notice Board
- Corporate and Career websites
- Campus recruitment drives
FREQUENCY OF ENGAGEMENT
- Continuous
KEY TOPICS AND CONCERNS
- Job creation
- Internship opportunities
OUTCOMES
- Serves as pool for recruitment of highly skilled, informed talents
- Long-term research collaborations to develop cutting-edge technologies
MEDIA
WHY THEY ARE IMPORTANT
Improving the understanding of industry’s positive impact on responsible business, ESG, climate change and drivers for further development
CHANNEL OF COMMUNICATION
- Corporate websites
- Press releases
- Media opportunities - interviews, bylines, quotes
- Sponsored (industry) events/marketplace presence
FREQUENCY OF ENGAGEMENT
- Ongoing
KEY TOPICS AND CONCERNS
- Communicate Company’s strategy, performance, and way forward
- Amplify LTIMindtree’s brand as a responsible corporation
- Safeguard the reputation of the Company
- Showcase thought leadership and Company capabilities
- Drive business development and insight into public and business concerns
OUTCOMES
- 40+ press releases
- 115+ large format media coverage
INDUSTRY BODIES
WHY THEY ARE IMPORTANT
Fostering a symbiotic connection with the industry bodies is vital; they are our valued partners in advancing together
CHANNEL OF COMMUNICATION
- Conferences and seminars
- Committee meetings
- Surveys
FREQUENCY OF ENGAGEMENT
- Ongoing
KEY TOPICS AND CONCERNS
- Understand areas for sustainable development and leverage best practices
- Public policy advocacy
- Work in partnership to develop solutions to global challenges
OUTCOMES
- Gain market insights and share best practices
- Networking with industry experts who are often policy makers