Stakeholder engagement
us grow
Our ability to create and protect value is dependent on our relationships, our activities and the contributions we make to our stakeholders. By providing for their needs, meeting their expectations, and managing relevant risks, we create and protect value for our stakeholders and for LTIMindtree.
Employees
Why they are important
Our employees are at the center of all our operations. Their collaborative skill and expertise are essential for our growth
Their interests
- Creating an inclusive culture
- Innovate with unique set of markets and customers
- Provide enriching career and development opportunities
Mode and frequency of engagement
Periodic
- CEO Connect (Quarterly)
- R&R awards (Quarterly)
- Appraisals (Annual)
Ongoing (throughout the year)
- Townhalls
- Roadshows
- Project or operations review
- Video/audio conferences
- One-on-one counselling
Topics of engagement
- Local employment generation
- Happy and productive employees
- Employee growth and development
- Human rights
- Safety
- Diversity and equal opportunity
- Community initiatives
Outcomes
- INR 208,799 Million spent on employee benefits
- INR 853 Million invested in employees’ learning and development
- World-class performance management and career development programs for employees
Suppliers
Why they are important
Our operations are closely linked with the timely availability and services that we source. These, in turn, have a material impact on the efficiency of our service delivery
Their interests
- Open, transparent and consistent process
- Willingness to adopt supplier-driven innovation
Mode and frequency of engagement
Ongoing
- Emails
- Supplier 360 Portal
- Vendor meets
Topics of engagement
- Brand
- Supplier engagement and development
- Compliance with regulatory/ statutory requirements
- Demand sustainability
- Ethical behavior
Outcomes
- The total supplier base increased to 4,500 suppliers
- Regular supplier engagement to ensure quality and compliance
Investors and shareholders
Why they are important
As providers of capital, they are key to our growth and expansion plans
Their interests
- Safe, strong and sustainable financial performance
- Progress on environment, social and governance matters
Mode and frequency of engagement
Periodic
- Annual General Meeting
- Investor day
- Quarterly earnings call
Ongoing
- Investor meetings
- Stock exchange notifications
- Press conferences and Newsroom releases
- Investor page on the website
Topics of engagement
- Credit rating
- Sustainable business model
- Governance
- Return on Net Worth/ Earnings Per Share
Outcomes
- INR 15,627 Million dividend paid
- INR 1,407,936 Million Market capitalisation as on March 31, 2023
Government and regulatory bodies
Why they are important
Key for ensuring compliance, interpretation of regulations and uninterrupted operations
Their interests
- Strong capital base and liquidity position
- Robust standard of conduct
- Positive sustainable development, both environment and social
Mode and frequency of engagement
Periodic
- Workshops
- Industry events
Ongoing
- Conferences and seminars
- Committee meetings
- Surveys
Topics of engagement
- Credit rating
- Governance
- Transparency and disclosures
- Investor security
- Representation with regulators
- ESG aspects
Outcomes
- Timely tax payment
- High compliances with regulations
- Support government initiatives
Customers
Why they are important
Customer feedback, or as we call it, the Voice of Customer, is key to process improvements, quality enhancement, service performance and cost optimization
Their interests
- Differentiated service offering
- Digitally enabled and positive experience
Mode and frequency of engagement
Periodic (at certain frequency)
- Client Satisfaction Survey (CSAT) through independent third party consultant (Annual)
- Feedback through LTIMindtree Client Satisfaction Survey (CSS) tool (Half-yearly)
Ongoing (throughout the year)
- Project related calls and meetings
- Project management reviews
- Relationship meetings and reviews
- Steering committee meetings
- Customer visits
- Response to RFIs/RFPs
- Sponsored events
- Mailers, newsletter and brochures
- Corporate website
- Social media
Topics of engagement
- Digital disruption
- Customer need identification and satisfaction
- Brand
- Customer privacy
- Product portfolio
Outcomes
- Customer satisfaction rating – 5.74
- Focus on delivering superior customer experiences
Communities and NGOs
Why they are important
A harmonious relationship with the communities in which we operate is key to our social license to operate; they are our partners in progress
Their interests
- Positive, social and economic contribution
- Support for the long term
- Climate change and environmental issues
Mode and frequency of engagement
Periodic
- Community meetings
- Pamphlets
- Newspaper
Topics of engagement
- Local employment generation
- Gender equality
- GHG emissions
- Waste management
- Community initiatives
Outcomes
- Invested INR 680 Million as CSR funds towards new and ongoing programs in Education, Empowerment (Skilling and Livelihood), Environment and Health & Nutrition
- Supported livelihoods of 579,916 people in under-served communities through our CSR programs and partnerships
Media
Why they are important
Improving the understanding of industry’s positive impact on sustainability and climate change, and the drivers for further development
Their interests
- Company news and updates
- Business strategy, milestones, industry recognition
- Regulatory and governance aspects
- Public disclosures and transparent reporting
- Future strategy, growth and new products/ service launches
Mode and frequency of engagement
Ongoing
- Corporate websites
- Press releases
- Media opportunities -interviews, bylines, quotes
- Sponsored industry/ event
- Marketplace presence
Topics of engagement
- Showcase thought leadership and company capabilities
- Drive Business Development and insight into public and business concerns
Outcomes
- 50+ press-releases
- 100+ large format media coverages
