DRIVING GROWTH
THROUGH CROSS-SELLING

The merger has resulted in a combination of strengths and scale. It has created opportunities for cross-selling our combined Service Line portfolio. We have seen our Service Lines, such as Digital Engineering, Data, and ERP — that were unique to one organization — growing faster than other Service Lines. One example of this is how we could cross-sell ERP solutions in the technology vertical. While the Interactive Service Line had external pressure in terms of reduction in discretionary spending, we could drive cross-selling of the same in select accounts. Thanks to these Service Lines, we are emerging as a full spectrum service provider for all our large accounts.

TALENT UTILIZATION

A large part of the integration and post-integration efforts was spent on a standardized taxonomy framework between the organizations. This has created a unified skill currency across the entire talent supply chain. Based on this unified currency, we are now in a position to do more accurate demand-supply matching and better forecasting.

We also integrated our Work Force Management (WFM) function across the units, and coupled with common currency, drove greater fungibility of skills. As a result, we have been able to operate at a higher utilization of 86%+ than standalone organizations.

ENHANCED
PURCHASING POWER

The merger has improved our combined purchasing power. It has enabled us to secure better pricing and contract terms with key vendors across various procurement categories, leading to cost savings. For example, we have actively worked to optimize our Talent Supply Chain vendor base and focused on strategic partnerships with our vendors. This has allowed us to negotiate better contractual terms and secure volume discounts ranging from 0.5%-3% with the partners.

GLOBAL REACH

While we focused on optimizing office space and resource use, we ensured that the savings were reinvested to broaden our outreach. With the increase in the number of clients in nearshore countries post the merger, we expanded our delivery presence in countries like Canada, Mexico, and China. This positions us as a partner of choice for our global customers.

OPERATIONAL EXCELLENCE
AND SIMPLIFICATION

A key focus has been on streamlining operations and simplifying the technology landscape. This includes decommissioning duplicate platforms, adopting the most advanced systems and processes, harmonizing processes, and a persistent commitment to employee well-being.

In some areas, such as Finance and Talent Supply Chain, we have reinvested part of these savings into creating future-ready and AI-driven processes. In other areas, like facility administration, these savings have been captured directly.